Terms of Service

Agreement to Terms

Welcome to Veloz Property Manager. These Terms of Service ("Terms") govern your access to and use of our property management platform, including our website, mobile applications, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

Definitions

• "Platform" refers to Veloz Property Manager and all associated services.
• "Property Owner" refers to users who manage rental properties through the Service.
• "Tenant" refers to users who rent properties managed through the Service.
• "Service Provider" refers to users who offer maintenance and repair services through the Service.
• "User" refers to any individual or entity accessing or using the Service.

Eligibility

To use the Service, you must:

• Be at least 18 years old
• Have the legal capacity to enter into a binding contract
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations

User Accounts

Account Registration

You must create an account to use certain features of the Service. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Account Types

The Service offers different account types with varying features and pricing:

• Property Owner Accounts: A free plan for up to 10 rental units, and paid monthly plans (Plus and Pro) with higher limits. Current prices and limits are shown on our pricing page
• Tenant Accounts: Free for all tenants
• Service Provider Accounts: Free. An optional Verified badge is free during our founding year and $79 per year after it (see "Provider Licensing and Verification")

Service Description

For Property Owners

• Property and tenant management
• Rent collection and payment processing
• Maintenance request tracking
• Service provider marketplace and job matching
• Financial reporting and analytics
• Lease management and document storage

For Tenants

• Online rent payment (card, ACH)
• Maintenance request submission
• Communication with property owners and service providers
• Payment history and receipts
• Lease document access

For Service Providers

• Job offer marketplace
• Rule-based job matching (by service category, distance, ratings and response times; for licensed trades in Florida, an active state license)
• Invoice submission and payment processing
• Work verification and ratings system
• Profile and licensing management

Automated Features

Parts of the Service use AI to make suggestions: a category, priority and safety tips for maintenance requests, draft listing text for property owners, and an interpretation of the words in a rental search. Suggestions can be changed or ignored by the person using them, and you remain responsible for what you submit. AI never makes decisions about tenant applications; those are made by property owners using criteria they set. Matching maintenance requests with service providers is rule-based, not AI.

Service Providers (Subprocessors)

We rely on third parties to operate the Service: Stripe (payments and identity verification for payouts), Anthropic (AI suggestions; no training on your data, zero data retention), Google (Places search for local providers by city or ZIP code), Twilio (SMS), Resend (email) and DigitalOcean (hosting, database and file storage). What each receives is described in our Privacy Policy.

User Responsibilities

Property Owners

• Ensure all property information is accurate and up-to-date
• Comply with all applicable landlord-tenant laws
• Maintain valid lease agreements
• Pay service providers promptly for completed work
• Verify quality of work completed by service providers
• Respond to maintenance requests in a timely manner

Tenants

• Pay rent on time as specified in lease agreement
• Report maintenance issues promptly
• Verify completed work and provide honest ratings
• Maintain communication with property owner
• Comply with lease terms and property rules

Service Providers

• Maintain valid licenses, insurance, and certifications
• Provide accurate service area and availability information
• Respond to job offers within specified time frames
• Complete work professionally and to agreed standards
• Submit accurate invoices for work performed
• Maintain appropriate insurance coverage
• Comply with all applicable laws and regulations

Provider Licensing and Verification

Florida license check. Service Providers may enter Florida contractor license numbers. We compare them with the public licensee records of the Florida Department of Business and Professional Regulation (DBPR) when they are entered and again every week. For work that Florida law requires a state contractor license for (such as plumbing, electrical, HVAC and structural work under Chapter 489, Florida Statutes) at a property in Florida, the Service suggests, automatically assigns or sends job offers only to providers whose license for that trade appears active in those records, except a provider the Property Owner has chosen as their own preferred provider. A provider with an active license is shown as "Licensed", with the license number.

Verified badge. A Service Provider may ask for a "Verified" badge. It is shown only while all of the following are true: (1) at least one of the provider's Florida contractor licenses appears active in DBPR's records; (2) a certificate of general liability insurance the provider uploaded has been reviewed by our staff, who record the insurer, policy number, coverage amount and expiration date, and the policy has not expired; and (3) the provider has completed identity verification with our payment processor, Stripe, when setting up payouts. The badge lasts 12 months from when it is granted and ends earlier if any of these stops being true, or if we remove it for a reason we tell the provider. The badge lists each check and its date.

What verification is not. We do not perform background checks, criminal history checks or credit checks, and we do not inspect, supervise or guarantee any provider's work. License and insurance information is as shown in public records or in documents the provider supplied, as of the dates shown, and can change at any time. We are not a consumer reporting agency and the badge is not a consumer report. Property Owners remain responsible for choosing providers and for confirming licensing and insurance before work begins.

Fees and ranking. The Verified badge is free during our founding year. After it, the badge costs $79 per year, which covers the checks; we will tell providers before any charge applies, and nothing is charged without their agreement. The license check and the Licensed status are free. Verification never places a provider above a Property Owner's preferred providers or above providers who match better; it only breaks ties between otherwise equal matches. There is no paid placement.

Provider responsibilities. Service Providers must enter only license numbers that belong to them or to the business they qualify, keep their insurance in force, upload a renewed certificate before the current one expires, and do only work their license allows. No state license is required for jobs under $2,500, except for plumbing, electrical or HVAC work, which always needs one.

Prohibited Conduct

You agree not to:

• Violate any applicable laws or regulations
• Impersonate any person or entity
• Provide false, inaccurate, or misleading information
• Engage in fraudulent activity
• Harass, abuse, or harm other users
• Spam users with unsolicited messages
• Circumvent or manipulate fees or payment systems
• Use the Service for any illegal purpose
• Scrape, copy, or reverse engineer any part of the Service
• Interfere with or disrupt the Service
• Share your account credentials with others
• Create multiple accounts to abuse the Service

Independent Contractor Relationship

Veloz Property Manager is a platform that connects property owners, tenants, and service providers. We are not a party to any agreements between users. Service providers are independent contractors, not employees or agents of Veloz Property Manager. Property owners are solely responsible for:

• Selecting and vetting service providers
• Ensuring work quality and compliance
• Managing landlord-tenant relationships
• Complying with applicable laws and regulations

Dispute Resolution

Between Users

Disputes between users (property owners, tenants, service providers) should be resolved directly between the parties. Veloz Property Manager provides communication tools and dispute resolution assistance but is not responsible for resolving disputes or enforcing agreements.

With Veloz Property Manager

Any dispute with Veloz Property Manager shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except where prohibited by law. You waive your right to participate in class action lawsuits.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELOZ PROPERTY MANAGER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Indemnification

You agree to indemnify, defend, and hold harmless Veloz Property Manager and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your interactions with other users
• Work performed by service providers you hire

Termination

We may suspend or terminate your account at any time for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Abusive behavior toward other users
• Extended period of inactivity

Upon termination, your right to access the Service will immediately cease. We may delete your data in accordance with our data retention policies.

Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or prominent notice within the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Florida, without regard to its conflict of law provisions.